MFA Remember This Device Feature
If You see the “Remember This Device for 30 Days” option but it doesn’t work
The Remember this device for 30 days feature remembers your current computer browser for 30 days as long as you don’t clear your cookies. Here are some of the settings that might cause issues with the Remember feature, such as the screen freezing as it unsuccessfully tries to save the cookie.
Private Browsing Modes
Are you using an Incognito Window (Chrome) or Private Window (Firefox)? These browsing modes don’t remember anything you do – that’s their job! Also, separate browsing profiles such as those in Chrome will not remember settings from other profiles.
Browser Privacy Settings
Do you have tight browser privacy settings? If so, your browser may be unable to create a cookie to track your “Remember Me” option. Here’s where to find that option. Note that the cookie comes from Microsoft Azure, so even if you allow cookies from “sites you’ve visited’ or trincoll.edu, it may be blocking this cookie.
In Chrome:
- You should open your Preferences, click the Show Advanced Settings link at the bottom, look for the Privacy section, click the Content Settings button.
- The easiest option is to check “Allow local data to be set.”
In Firefox:
- You should go to Preferences, Privacy.
- In the Privacy section, you can either set it to Firefox Will… Remember History, or if you want to Use Custom Settings for History, make sure Remember Cookies is checked.
Here’s a Firefox help article about cookies.
In Safari:
- Go to Safari Preferences > Privacy and click Always Allow.
- Note: Safari 12 for macOS 10.12 or later does not allow setting exceptions for third-party cookies.
Browser Extensions
A browser extension you use might interfere with the Remember Me feature. You can temporarily disable an extension and see if that helps. Here are some we found that interfere (if you find any others, leave us a comment below!)
- VisualPing
- Browser extensions that block cookies (such as ad blocking or privacy plugins)
