Multi-Factor Authentication (MFA)
Library & Information Technology Services are rolling out Multi-Factor Authentication (MFA) over the course of this academic year. MFA involves using a “second factor”, such as your smartphone or desk phone when you log into MFA-protected resources.
Using a second factor means that if a hacker is able to steal your password, they will not be able to access anything that is protected by MFA. Most hackers will attempt to use compromised email accounts to steal money from members of our communities and other schools, typically through gift card scams and student employment scams. Using MFA to protect Trinity’s email accounts will help make the Internet a safer place.
We are requiring MFA for all staff and some student workers. For other users with a Trinity email address, MFA is strongly recommended. Here is a video to explain how it works.
Do I Need to Enroll in MFA at Trinity?
- All Trinity faculty, staff, and student workers in departments that process sensitive information will need to enroll in MFA at Trinity.
- All other members of the Trinity community with access to online Trinity resources are strongly encouraged to enroll in MFA at Trinity to protect their data. If you would like to opt-in for MFA, please complete this online request form.
How Do I Use MFA?
Multi-Factor Authentication at Trinity is designed to work with your existing devices and network connections. We support the following devices/methods:
- Push notification via Microsoft Authenticator app on your smartphone or tablet
- SMS text messages via cell phone
- Voice calls to a cell phone or landline
- Hardware token
The Microsoft Authenticator app is free and downloadable from your cell phone’s app store (e.g., iTunes or Google Play). Learn more from Microsoft’s website. We strongly recommend setting up multiple methods but using the Microsoft Authenticator app as your primary MFA method. It will work anywhere – whether you have a cellular signal or not. Here is a video on how to set it up once installed.
How do I Change my MFA Information? (I have a new phone, a new phone number, etc.)
Log in to the Manage Multi-Factor Authentication page from a computer and change your MFA settings. You can also watch a video on how to manage Microsoft’s Multi-Factor Authentication. Note that for new cell phones, even if you copied over your data and apps from the previous phone, you will still have to log in to the Manage Multi-Factor Authenticator page, delete the old Microsoft Authenticator method linked to your old phone, and add a new Microsoft Authenticator method and configure it with your new phone.
What do I do if my device with Microsoft Authenticator was lost or stolen?
If you’ve lost or had your mobile device stolen, you can take either of the following actions: Sign in using a different method. Ask the LITS desk to clear your settings. After your settings are cleared, you’ll be prompted to register for Microsoft Multi-factor Authentication the next time you sign in. Be prepared to validate your identity to request clearing of your settings.
When Will I be Prompted for Multi-Factor Authentication?
What if I’m Required to Enroll and Don’t?
Can I use my current authentication app instead of Microsoft Authenticator?
Trinity recommends and supports Microsoft Authenticator for use with Microsoft Multi-factor Authentication (MFA). Some 3rd party authenticator apps may also work with Microsoft Multi-factor Authentication. However, Trinity cannot guarantee compatibility or support if you use a different authentication app.
What if I Don’t Want to Use my Smartphone?
If you prefer not to use your personal smartphone, or you don’t own a compatible device, don’t worry; there are alternatives. You can choose to enroll and receive a text message or call your cell phone, or you can receive a call to your landline. In exceptional cases, departments might be able to provide you with a hardware token.
What Do I Do if I Cannot Access any of my MFA Options?
If you are unable to access any of your MFA options and are being prompted to verify authentication, please contact the Library & IT desk for assistance.
The guides below can be followed to set up and configure MFA for your account if it has been enabled for you. If you do not have MFA access on your Trinity account, please request it here.
Setting up Security Info Upon Login (Video Guide)
Microsoft My Account (Video Guide)
Microsoft Manage Security Information (Video Guide)
Set up Authenticator on a new phone (Video Guide)
You can also set up MFA on your own personal accounts. Which the college recommends. Google, Apple, Microsoft, and a host of other companies all support MFA. You can find a list of websites that offer MFA by visiting here.