Basic Call Features

Placing a Call

1. Do one of the following:
    – If you are using the handset, pick up the handset.
    – If you are using the speakerphone, with the handset on-hook, press .
    – If you are using the headset, with the headset connected, pressHeadsetto activate the headset mode.
2. Enter the number, and then press the Call soft key.
Note: You no longer need to dial “9” for an external number.

Answering a Call

1. Do one of the following:
     -Pick up the handset.
    -Press speakerphoneto answer the call in hands-free (speakerphone) mode.
    –Pressheadsetto answer in headset mode.
NOTE: You can reject an incoming call by pressing the Reject soft key.

Ending a Call

1. Do one of the following:
    -Hang up the handset or press the End Call soft key.
    -Pressspeakerphoneor the End Call soft key.
    -If you are using the headset, press the End Call soft key.

To Redial a Call

1. Press redialwhen the phone is idle to dial out the last dialed number.

Call Mute and Un-Mute

1. Press mute to mute the microphone during a call or press it again to un-mute the microphone during a call.

Call Hold and Resume

1. Pressholdor the Hold soft key during an active call to place a call on hold. The first link key LED slowly flashes green.
2. To resume the call, do one of the following:
    -If there is only one call on hold, press hold or the Resume soft key.
    -If there is more than one call on hold, pressleft arroworright arrowto select the call you want to resume, and then presshold or the Resume soft key.

Initiate a Conference Call

You can initiate a Skype for Business conference call by meet now or calling a group of Skype for Business contacts.
To initiate a conference call by meet now:
1. Press Menu->Meet Now->Add.
2. Select a contact and press the Call soft key.
3. Press the Add soft key to add additional contacts.
 
To initiate a conference call with a Skype for Business group:
1. Press the Directory soft key.
2. Pressup arrowordown arrowto select the desired Skype for Business group.
3. Press the Dial All soft key to dial all Skype for Business contacts in the group.

Call Forward

To enable call forward:
1. Press Menu->Features->Call Forward.
2. Pressleft arroworright arrow, or the Switch soft key to select On from the Call Forward field.
3. Select the desired type.
4. Press the Save soft key.

To forward an incoming call to voicemail when your phone is ringing:
1. Press More->FWD VM.

Call Transfer

You can transfer a call in the following ways:
To perform a blind transfer during a call:
1. Presstransferor More->B Trans during an active call. The call is placed on hold.
2. Enter a number or choose a contact from the recent calls or a directory.
3. Presstransferor the Transfer soft key to complete the transfer.
     Then the call is connected to the number to which you are transferring.
To perform a consultative transfer:
1. Press More->Transfer during an active call. The call is placed on hold.
2. Enter a number or choose a contact from the recent calls or a directory.
3. Press the Call soft key to dial out.
4. After the party answers the call, pressor Transfer soft key to complete the transfer.

Voice Mail

When receiving  a new voice mail, the phone will play a warning tone, and the power LED will slowly flash red. A number icon (indicating the number of voice mails you haven’t retrieved) appears on the Message menu.

To listen to voice messages:

1. Pressor the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.
Messages left in your voice mail are automatically sent to  your email as an attachment and in most cases they are transcribed as text. Transcription is not always possible or accurate, so to listen to the original voice message, open the attachment. When you delete the email message, it will deleted from your phone as well, and vice versa.

To setup a Temporary or Out of Office voice mail greeting:

1. Login to Teams.
2. Click on your picture in the upper-right corner of Teams and choose Settings from the dropdown.
3. Choose the Calls tab on the left of the flyout window.
4. Under the Voicemail heading, you’ll see a button titled Change Voicemail Greeting.
5. This button will launch a call with the voicemail system where you can use the dial pad to navigate the automated menu and record your voicemail message.
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Call History

1. Press the History soft key when the phone is idle, pressorto scroll through the list.
2. Select an entry from the list, you can do the following:
    -Press the Call soft key to call the entry.
    -Press the Delete soft key to delete the entry from the list.
If you press the Detail soft key, you can also view detailed information about the entry.

Directory

The phone directory includes a local directory and Skype for Business directory.

To add a local contact:

1. Press Directory->Local Directory.
2. Select the desired group, and then press the Enter soft key.
3. Press the Add soft key to add a contact.
4. Enter a unique contact name in the Name field and other information in the corresponding fields.
​5. Press the Save soft key to accept the change.

 
To search for the local contacts:
1. Press Directory->Local Directory->Search.
2. Enter a few continuous characters of the contact name or continuous numbers of the contact nunber to search the local contact. (Click the abc soft key to change between letters and numbers.)
    The phone automatically displays search results.
To add a Skype for Business contact:
1. Pressorto highlight the desired contact after you search for the local contacts or Skype for Business contacts.
2. Press the Option soft key, and then pressorto  select Add to SFB from the prompt list.
​3. Select the desired group, and then press the OK soft key.
 
To search for the Skype for Business contact:
1. Press Directory->Search.
2. Enter a a few continuous characters of the contact name or continuous numbers of the contact nunber to search the Skype for Business contact.
    The phone automatically displays search results.
To add a contact to the Favorites group:
When you add contacts to the Favorites group, those favorites display on the idle screen too. By default, local favorites are displayed before the Skype for Business favorites. Local favorites are indicated by the icon.  Skype for Business favorites are indicated by the presence status icon.
To view a contact’s information:
1. Press the Directory soft key.
2. Select the desired group, and then press the Enter soft key.
3. For local contacts: press the Option soft key, and then pressorto select Detail.
    For Skype for Business contacts: press the Detail soft key.
    The detailed information of the contact appears on the LCD screen.
To call contacts from the directory:
1. Press the Directory soft key.
2. Select the desired group, and then press the Enter soft key.
3. Select the desired contact, and then press the Call soft key.

Customizing Your Phone

 
Volume Adjustment
    -Pressduring a call to adjust the receiver volume of the handset/speakerphone/headset.
    -Presswhen the phone is idle or ringing to adjust the ringer volume.
    -Pressto adjust the media volume in the corresponding screen.
Ring Tones
1. Press the Menu soft key when the phone is idle, and then select Basic->Sounds->Ring Tones.
2. Pressorto select Normal or the desired account and then press the Enter soft key.
3. Pressorto select the desired ring tone.
4. Press the Save soft key to accept the change.

Boss-Admin

The Boss-Admin feature enables a boss to assign delegates to manage a boss’s incoming call. A “boss” and a “delegate” phone will ring simultaneously when someone calls the boss.
To assign delegates in the Skype for Business client for Windows:
1. Open Skype for Business client on your computer, and then sign into Skype for Business client as the person who wants to assign a delegate.
2. Clickand then click Call Forwarding Settings.
3. Mark the radio box of Simultaneously ring.
4. Select My Delegates from the pull-down list of Simultaneously ring.
5. In the Delegates dialog box, click Add and select the desired delegates from the Choose a Delegate dialog box.
To assign delegates in the Skype for Business client for Mac, follow the instructions online.
To view the list of bosses on your phone:
1. Press Directory->Bosses.
To view the list of delegates on your phone:
1. Press Directory->Delegates.
The boss places a call on hold on a boss’s phone:
1. During a call, the boss presses to place the call on hold. A red Boss/Admin soft key appears at the bottom corner of the delegates phone screen.
The delegate places a call on hold on a delegate’s phone:
1. During a call, the delegate presses to place the call on hold. A red Boss/Admin soft key appears at the bottom corner of the boss’s phone screen.
The boss resumes a call held by a delegate:
1. Press the Boss/Admin soft key to view the calls that are held by the delegate.
2. Press the caller’s soft key to resume the held call.
The delegate resumes a call held by a boss:
1. Press the Boss/Admin soft key to iew the calls that are held by the boss.
2. Press the caller’s soft key to resume the held call.
The delegate places a call on behalf of an assigned boss:
1. Press the Directory->Bosses.
2. Press the soft key of the desired boss.
3, Press the On behalf soft key.
4. Press the desired contact or enter the desired number.
5. Press Call. The call displays as “Calling On behalf of” boss’s line on the delegate and third-party’s phones.

Sign Into or Sign Out of Your Phone

You can sign into or out of your Skype for Business account on the phone. This is useful when moving offices. The phone will remain in place because it is programmed by room location for 911 calls. You will logout of your phone in your old office and login to the phone already located in your new office.

​​To sign into your Skype for Business account:

1. Press the Sign In soft key.
2. Pressor, or the Switch soft key to select PIN Authentication method.
3. Follow the onscreen prompts.
 
To sign out of your Skype for Business account:
1. Press the Status soft key when the phone is idle.
2. Pressor to select Sign Out.