{"id":1953,"date":"2020-11-13T13:24:17","date_gmt":"2020-11-13T18:24:17","guid":{"rendered":"https:\/\/www.trincoll.edu\/lits\/help-support\/tech-support\/security\/removing-spyware-and-malware\/"},"modified":"2026-09-21T20:56:15","modified_gmt":"2026-09-21T20:56:15","slug":"removing-spyware-and-malware","status":"publish","type":"page","link":"https:\/\/www.trincoll.edu\/tdi\/technology\/security\/best-practices\/security-tips\/removing-spyware-and-malware\/","title":{"rendered":"Security Tip: Removing Malware"},"content":{"rendered":"
\n
\n

What<\/span> to<\/span> Do<\/span> if<\/span> You<\/span> Suspect<\/span> Malware<\/span><\/h2>\n
\n

Malware, including viruses, ransomware, spyware,<\/span> and<\/span> other<\/span> malicious<\/span> software,<\/span> can<\/span> impact<\/span> the<\/span> security<\/span> and<\/span> performance<\/span> of<\/span> your<\/span> computer.<\/span> If<\/span> you<\/span> believe<\/span> your<\/span> device<\/span> may<\/span> be<\/span> infected,<\/span> follow<\/span> the<\/span> steps<\/span> below<\/span> to<\/span> help<\/span> protect<\/span> your<\/span> data<\/span> and<\/span> prevent<\/span> further<\/span> damage.<\/span><\/p>\n

\n

Signs<\/span> Your<\/span> Device<\/span> May<\/span> Be<\/span> Infected<\/span><\/h2>\n

You<\/span> may<\/span> have<\/span> malware<\/span> if<\/span> you<\/span> notice<\/span> any<\/span> of<\/span> the<\/span> following:<\/span><\/p>\n

    \n
  • Unexpected<\/span> pop-ups<\/span> or<\/span> security<\/span> warnings<\/span><\/li>\n
  • Slow<\/span> system<\/span> performance<\/span><\/li>\n
  • Applications<\/span> opening<\/span> or<\/span> closing<\/span> unexpectedly<\/span><\/li>\n
  • Unknown<\/span> software<\/span> appearing<\/span> on<\/span> your<\/span> device<\/span><\/li>\n
  • New<\/span> browser<\/span> toolbars,<\/span> extensions,<\/span> or<\/span> homepage<\/span> changes<\/span><\/li>\n
  • Unusual<\/span> account<\/span> activity<\/span> or<\/span> password<\/span> prompts<\/span><\/li>\n
  • Files<\/span> becoming<\/span> inaccessible<\/span> or<\/span> encrypted<\/span><\/li>\n<\/ul>\n

    Immediate<\/span> Actions<\/span><\/h2>\n

    If<\/span> you<\/span> suspect<\/span> malware:<\/span><\/p>\n

      \n
    1. Disconnect<\/span> your<\/span> device<\/span> from<\/span> WiFi<\/span> and<\/span> any<\/span> wired<\/span> network<\/span> connections.<\/span><\/li>\n
    2. Stop<\/span> entering<\/span> passwords<\/span> until<\/span> the<\/span> device<\/span> has<\/span> been<\/span> assessed.<\/span><\/li>\n
    3. Avoid<\/span> conducting<\/span> banking,<\/span> payroll,<\/span> or<\/span> other<\/span> sensitive<\/span> activities.<\/span><\/li>\n
    4. Save<\/span> any<\/span> important<\/span> work<\/span> if<\/span> possible.<\/span><\/li>\n
    5. Contact<\/span> the<\/span> Technology,<\/span> Data<\/span> &<\/span> Innovation<\/span> (TDI)<\/span> Help<\/span> Desk<\/span> for<\/span> assistance.<\/span><\/li>\n<\/ol>\n

      Early<\/span> reporting<\/span> allows<\/span> Trinity<\/span> staff<\/span> to<\/span> assess<\/span> the<\/span> issue<\/span> before<\/span> it<\/span> spreads<\/span> or<\/span> causes<\/span> additional<\/span> damage.<\/span><\/p>\n

      \n

      Scan Your Device<\/h2>\n
      \n
      \n
      \n

      Trinity-Owned<\/span> Faculty<\/span> and<\/span> Staff<\/span> Devices<\/span><\/h3>\n

      Trinity-managed<\/span> computers<\/span> are<\/span> protected<\/span> and<\/span> monitored<\/span> using<\/span> CrowdStrike<\/span> Falcon<\/span> and<\/span> other<\/span> enterprise<\/span> security<\/span> tools.<\/span><\/p>\n

      If<\/span> you<\/span> suspect<\/span> malware<\/span> on<\/span> a<\/span> Trinity-owned<\/span> device:<\/span><\/p>\n

        \n
      1. Disconnect<\/span> from<\/span> WiFi<\/span> or<\/span> the<\/span> network<\/span> if<\/span> possible.<\/span><\/li>\n
      2. Stop<\/span> using<\/span> the<\/span> device<\/span> for<\/span> sensitive<\/span> activities<\/span> such<\/span> as<\/span> online<\/span> banking<\/span> or<\/span> password<\/span> changes.<\/span><\/li>\n
      3. Run<\/span> an<\/span> on-demand<\/span> CrowdStrike<\/span> scan:<\/span>\n
          \n
        • Locate<\/span> the<\/span> CrowdStrike<\/span> Falcon<\/span> icon<\/span> in<\/span> the<\/span> system<\/span> tray<\/span> (Windows)<\/span> or<\/span> menu<\/span> bar<\/span> (macOS).<\/span><\/li>\n
        • Right-click<\/span> the<\/span> CrowdStrike<\/span> Falcon<\/span> icon.<\/span><\/li>\n
        • Select<\/span> Scan<\/span> Device<\/span><\/strong> (if<\/span> available).<\/span><\/li>\n
        • Allow<\/span> the<\/span> scan<\/span> to<\/span> complete<\/span> and<\/span> follow<\/span> any<\/span> prompts.<\/span><\/li>\n<\/ul>\n<\/li>\n
        • Contact<\/span> the<\/span> TDI<\/span> Help<\/span> Desk<\/span> if<\/span> malware<\/span> is<\/span> detected<\/span> or<\/span> if<\/span> you<\/span> continue<\/span> experiencing<\/span> unusual<\/span> behavior.<\/span><\/li>\n<\/ol>\n

          Note:<\/span><\/strong> Some<\/span> Trinity-managed<\/span> devices<\/span> may<\/span> not<\/span> display<\/span> user-initiated<\/span> scan<\/span> options.<\/span> In<\/span> these<\/span> cases,<\/span> CrowdStrike<\/span> continues<\/span> to<\/span> provide<\/span> real-time<\/span> protection<\/span> and<\/span> monitoring<\/span> in<\/span> the<\/span> background.<\/span> If<\/span> you<\/span> suspect<\/span> malware,<\/span> contact<\/span> the<\/span> TDI<\/span> Help<\/span> Desk<\/span> for<\/span> assistance.<\/span><\/p>\n

          Personally<\/span> Owned<\/span> Student<\/span> Devices<\/span><\/h3>\n

          Students<\/span> using<\/span> personal<\/span> devices<\/span> should:<\/span><\/p>\n

            \n
          • Ensure<\/span> their<\/span> operating<\/span> system<\/span> is<\/span> up<\/span> to<\/span> date.<\/span><\/li>\n
          • Run<\/span> Microsoft<\/span> Defender<\/span> (Windows)<\/span> or<\/span> another<\/span> reputable<\/span> antivirus<\/span> product.<\/span><\/li>\n
          • Consider<\/span> using<\/span> Malwarebytes<\/span> Free<\/span> for<\/span> an<\/span> additional<\/span> malware<\/span> scan.<\/span><\/li>\n
          • Contact<\/span> the<\/span> TDI<\/span> Help<\/span> Desk<\/span> if<\/span> assistance<\/span> is<\/span> needed<\/span> connecting<\/span> to<\/span> Trinity<\/span> resources<\/span> following<\/span> a<\/span> malware<\/span> incident.<\/span><\/li>\n<\/ul>\n<\/div>\n

            Recommended<\/span> options<\/span> include:<\/span><\/p>\n

            Windows<\/span><\/h3>\n
              \n
            • Microsoft<\/span> Defender<\/span> Antivirus<\/span> (included<\/span> with<\/span> Windows)<\/span><\/li>\n
            • Malwarebytes<\/span> Free<\/span><\/li>\n<\/ul>\n

              macOS<\/span><\/h3>\n
                \n
              • Built-in<\/span> macOS<\/span> security<\/span> protections<\/span><\/li>\n
              • Malwarebytes<\/span> Free<\/span> for<\/span> Mac<\/span><\/li>\n<\/ul>\n

                If<\/span> malware<\/span> is<\/span> detected,<\/span> follow<\/span> the<\/span> recommendations<\/span> provided<\/span> by<\/span> the<\/span> security<\/span> software<\/span> and<\/span> restart<\/span> the<\/span> device<\/span> if<\/span> required.<\/span><\/p>\n

                Students<\/span> who<\/span> continue<\/span> to<\/span> experience<\/span> issues<\/span> after<\/span> scanning<\/span> should<\/span> contact<\/span> the<\/span> TDI<\/span> Help<\/span> Desk<\/span> for<\/span> assistance.<\/span><\/p>\n

                \n<\/div>\n

                Keep<\/span> Your<\/span> Operating<\/span> System<\/span> Updated<\/span><\/h2>\n

                Software<\/span> updates<\/span> frequently<\/span> include<\/span> security<\/span> fixes<\/span> for<\/span> newly<\/span> discovered<\/span> vulnerabilities.<\/span><\/p>\n

                Windows<\/span><\/h3>\n
                  \n
                1. Open<\/span> Settings<\/span><\/strong>.<\/span><\/li>\n
                2. Select<\/span> Windows<\/span> Update<\/span><\/strong>.<\/span><\/li>\n
                3. Select<\/span> Check<\/span> for<\/span> updates<\/span><\/strong>.<\/span><\/li>\n
                4. Install<\/span> all<\/span> available<\/span> updates.<\/span><\/li>\n<\/ol>\n

                  macOS<\/span><\/h3>\n
                    \n
                  1. Open<\/span> System<\/span> Settings<\/span><\/strong>.<\/span><\/li>\n
                  2. Select<\/span> General<\/span><\/strong>.<\/span><\/li>\n
                  3. Select<\/span> Software<\/span> Update<\/span><\/strong>.<\/span><\/li>\n
                  4. Install<\/span> all<\/span> available<\/span> updates.<\/span><\/li>\n<\/ol>\n

                    Promptly<\/span> installing<\/span> updates<\/span> helps<\/span> reduce<\/span> the<\/span> risk<\/span> of<\/span> infection.<\/span><\/p>\n

                    \n

                    Recovering<\/span> from<\/span> an<\/span> Infection<\/span><\/h2>\n

                    In<\/span> some<\/span> situations,<\/span> restoring<\/span> files<\/span> from<\/span> a<\/span> backup<\/span> may<\/span> be<\/span> the<\/span> safest<\/span> recovery<\/span> option.<\/span><\/p>\n

                    Windows<\/span> Recovery<\/span><\/h3>\n

                    Windows<\/span> includes<\/span> recovery<\/span> and<\/span> reset<\/span> options<\/span> that<\/span> may<\/span> be<\/span> used<\/span> when<\/span> a<\/span> system<\/span> cannot<\/span> be<\/span> repaired<\/span> through<\/span> normal<\/span> remediation.<\/span> Contact<\/span> the<\/span> Help<\/span> Desk<\/span> before<\/span> using<\/span> recovery<\/span> options<\/span> on<\/span> institution-owned<\/span> devices.<\/span><\/p>\n

                    Time<\/span> Machine<\/span> for<\/span> Mac<\/span><\/h3>\n

                    Mac<\/span> users<\/span> who<\/span> utilize<\/span> Time<\/span> Machine<\/span> backups<\/span> may<\/span> be<\/span> able<\/span> to<\/span> restore<\/span> files<\/span> or<\/span> recover<\/span> their<\/span> system<\/span> from<\/span> a<\/span> known<\/span> good<\/span> backup.<\/span><\/p>\n

                    To<\/span> learn<\/span> more<\/span> about<\/span> Time<\/span> Machine:<\/span><\/p>\n

                      \n
                    1. Open<\/span> System<\/span> Settings<\/span><\/strong>.<\/span><\/li>\n
                    2. Select<\/span> General<\/span><\/strong>.<\/span><\/li>\n
                    3. Select<\/span> Time<\/span> Machine<\/span><\/strong>.<\/span><\/li>\n<\/ol>\n
                      \n

                      When<\/span> Safe<\/span> Mode<\/span> May<\/span> Help<\/span><\/h2>\n

                      Most<\/span> malware<\/span> can<\/span> be<\/span> detected<\/span> and<\/span> removed<\/span> without<\/span> using<\/span> Safe<\/span> Mode.<\/span> However,<\/span> Safe<\/span> Mode<\/span> may<\/span> be<\/span> useful<\/span> if<\/span> security<\/span> software<\/span> cannot<\/span> run<\/span> normally<\/span> or<\/span> malware<\/span> is<\/span> preventing<\/span> the<\/span> system<\/span> from<\/span> functioning<\/span> correctly.<\/span><\/p>\n

                      Because<\/span> Safe<\/span> Mode<\/span> procedures<\/span> vary<\/span> by<\/span> operating<\/span> system<\/span> version,<\/span> consult<\/span> current<\/span> Microsoft<\/span> or<\/span> Apple<\/span> documentation<\/span> or<\/span> contact<\/span> the<\/span> Help<\/span> Desk<\/span> for<\/span> assistance.<\/span><\/p>\n

                      \n

                      Preventing<\/span> Future<\/span> Infections<\/span><\/h2>\n

                      You<\/span> can<\/span> reduce<\/span> the<\/span> risk<\/span> of<\/span> malware<\/span> by<\/span> following<\/span> these<\/span> security<\/span> practices:<\/span><\/p>\n

                        \n
                      • Keep<\/span> your<\/span> operating<\/span> system<\/span> and<\/span> applications<\/span> updated.<\/span><\/li>\n
                      • Enable<\/span> and<\/span> maintain<\/span> antivirus<\/span> protection.<\/span><\/li>\n
                      • Be<\/span> cautious<\/span> when<\/span> downloading<\/span> software.<\/span><\/li>\n
                      • Only<\/span> install<\/span> applications<\/span> from<\/span> trusted<\/span> sources.<\/span><\/li>\n
                      • Avoid<\/span> opening<\/span> unexpected<\/span> attachments<\/span> or<\/span> links.<\/span><\/li>\n
                      • Use<\/span> multifactor<\/span> authentication<\/span> whenever<\/span> available.<\/span><\/li>\n
                      • Report<\/span> suspicious<\/span> emails<\/span> using<\/span> Trinity’s<\/span> phishing<\/span> reporting<\/span> tools.<\/span><\/li>\n
                      • Regularly<\/span> back<\/span> up<\/span> important<\/span> data.<\/span><\/li>\n<\/ul>\n

                        Need<\/span> Assistance?<\/span><\/h2>\n

                        If<\/span> you<\/span> believe<\/span> your<\/span> Trinity<\/span> account<\/span> or<\/span> device<\/span> has<\/span> been<\/span> compromised,<\/span> contact<\/span> the<\/span> Technology,<\/span> Data<\/span> &<\/span> Innovation<\/span> Help<\/span> Desk<\/span> as<\/span> soon<\/span> as<\/span> possible.<\/span><\/p>\n

                        Email:<\/span><\/strong> helpdesk@trincoll.edu<\/span>
                        \nPhone:<\/span><\/strong> 860-297-2007<\/span>
                        \nPortal:<\/span><\/strong> IT<\/span> Services<\/span> Portal<\/span><\/p>\n

                        Prompt<\/span> reporting<\/span> helps<\/span> Trinity<\/span> respond<\/span> quickly<\/span> and<\/span> minimize<\/span> the<\/span> impact<\/span> of<\/span> potential<\/span> security<\/span> incidents.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                        What to Do if You Suspect Malware Malware, including viruses, ransomware, spyware, and other malicious software, can impact the security and performance of your computer. If you believe your device may be infected, follow the steps below to help protect your data and prevent further damage. Signs Your Device May Be Infected You may have […]<\/p>\n","protected":false},"author":301,"featured_media":0,"parent":11147,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1953","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSecurity Tip: Removing Malware - Technology Data and Innovation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.trincoll.edu\/tdi\/technology\/security\/best-practices\/security-tips\/removing-spyware-and-malware\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Security Tip: Removing Malware\" \/>\n<meta property=\"og:description\" content=\"What to Do if You Suspect Malware Malware, including viruses, ransomware, spyware, and other malicious software, can impact the security and performance of your computer. 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