{"id":3428,"date":"2022-08-22T17:19:06","date_gmt":"2022-08-22T21:19:06","guid":{"rendered":"https:\/\/www.trincoll.edu\/lits\/help-support\/security\/multi-factor-authentication\/mfa-faqs\/"},"modified":"2024-01-19T12:11:14","modified_gmt":"2024-01-19T17:11:14","slug":"mfa-faqs","status":"publish","type":"page","link":"https:\/\/www.trincoll.edu\/lits\/technology\/security\/identity-access-management-program\/multi-factor-authentication\/mfa-faqs\/","title":{"rendered":"MFA FAQ&#8217;s"},"content":{"rendered":"<p><b><span data-contrast=\"none\">Do I Need to Enroll in MFA at Trinity?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">All Trinity faculty, staff, and students are required to set up MFA for their Trinity-provided account.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">All other members of the Trinity community with access to online Trinity resources are strongly encouraged to enroll in MFA at Trinity to protect their data. If you would like to opt-in for MFA, please <\/span><a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=aqDNptlSckauH_b5yfFONw5vsHrnzbxGmjQDTjKeFYRUNExLQ1c3WVJJTkFCWThUUTY5TU81VkdQQi4u\"><span data-contrast=\"none\">complete this online request form<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"none\">How Do I Use MFA?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Multi-Factor Authentication at Trinity is designed to work with your existing devices and network connections. We support the following devices\/methods:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Push notification via Microsoft Authenticator app on your smartphone or tablet<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Voice calls to a cell phone or landline<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Hardware token<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">The Microsoft Authenticator app is free and downloadable from your cell phone\u2019s app store (e.g., iTunes or Google Play). Learn more from <\/span><a href=\"https:\/\/www.microsoft.com\/en-us\/account\/authenticator\"><span data-contrast=\"none\">Microsoft\u2019s website<\/span><\/a><span data-contrast=\"none\">. We strongly recommend setting up multiple methods but using the Microsoft Authenticator app as your primary MFA method. It will work anywhere \u2013 whether you have a cellular signal or not. <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=uWbkLuI4g30\"><span data-contrast=\"none\">Here is a video on how to set it up once installed<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">How do I change my MFA information? (I have a new phone, a new phone number, etc.)<\/span><\/b><br \/>\n<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Log in to the <\/span><a href=\"https:\/\/aka.ms\/mysecurityInfo\"><span data-contrast=\"none\">Manage Multi-Factor Authentication page<\/span><\/a><span data-contrast=\"none\"> from a computer and <\/span><a href=\"https:\/\/docs.microsoft.com\/en-us\/azure\/active-directory\/user-help\/multi-factor-authentication-end-user-manage-settings\"><span data-contrast=\"none\">change your MFA settings<\/span><\/a><span data-contrast=\"none\">. You can also <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=k0oiKQK3LjQ&amp;feature=youtu.be&amp;t=86\"><span data-contrast=\"none\">watch a video on how to manage Microsoft\u2019s Multi-Factor Authentication<\/span><\/a><span data-contrast=\"none\">. <\/span><b><i><span data-contrast=\"none\">Note that for new cell phones, even if you copied over your data and apps from the previous phone, you will still have to log in to the <\/span><\/i><\/b><a href=\"https:\/\/aka.ms\/mysecurityInfo\"><b><i><span data-contrast=\"none\">Manage Multi-Factor Authenticator<\/span><\/i><\/b><\/a><b><i><span data-contrast=\"none\"> page, delete the old Microsoft Authenticator method linked to your old phone, and add a new Microsoft Authenticator method and configure it with your new phone.<\/span><\/i><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><strong>What do I do if my device with Microsoft Authenticator was lost or stolen?<\/strong><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">If you\u2019ve lost or had your mobile device stolen, you can take either of the following actions: Sign in using a different method. Ask the LITS desk to clear your settings. After your settings are cleared, you\u2019ll be prompted to register for Microsoft Multi-factor Authentication the next time you sign in. Be prepared to validate your identity to request clearing of your settings.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">When Will I be Prompted for Multi-Factor Authentication?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">You will be prompted for MFA if your authentication appears risky. Signing in from a new location or signing in from some VPN services are some factors that may trigger the additional MFA authentication.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><strong>What if I\u2019m Required to Enroll and Don\u2019t?<\/strong><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">You will not be able to access web applications using your Trinity logon until you have enrolled. To learn how to enroll in MFA now, visit the \u201c<\/span><a href=\"https:\/\/www.microsoft.com\/en-us\/videoplayer\/embed\/RE2MmQR?pid=ocpVideo0-innerdiv-oneplayer&amp;postJsllMsg=true&amp;maskLevel=20&amp;market=en-us\"><span data-contrast=\"none\">How Do I Enroll in MFA<\/span><\/a><span data-contrast=\"none\">\u201d page.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><strong>Can I use my current authentication app instead of Microsoft Authenticator?\u00a0<\/strong><\/p>\n<p><span data-contrast=\"none\">Trinity recommends and supports Microsoft Authenticator for use with Microsoft Multi-factor Authentication (MFA). Some 3rd party authenticator apps may also work with Microsoft Multi-factor Authentication. However, Trinity cannot guarantee compatibility or support if you use a different authentication app.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><strong>What if I Don\u2019t Want to Use my Smartphone?<\/strong><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">If you prefer not to use your personal smartphone, or you don\u2019t own a compatible device, don\u2019t worry; there are alternatives. You can choose to enroll and receive a call your cell phone, or you can receive a call to your landline. In exceptional cases, departments might be able to provide you with a hardware token.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">What if I lose my phone but still have a backup to put onto a new phone?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The app does not backup when you backup your phone. You can create <\/span><a href=\"https:\/\/support.microsoft.com\/en-gb\/account-billing\/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40#:~:text=Turn%20on%20cloud%20backup%20for%20Android%20devices,up%20to%20your%20cloud%20account.\"><span data-contrast=\"none\">backups<\/span><\/a><span data-contrast=\"none\"> in the app itself however you will need to have a separate Microsoft account in order to backup the app.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">What Do I Do if I Cannot Access any of my MFA Options?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">If you are unable to access any of your MFA options and are being prompted to verify authentication, please <\/span><a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/tech-support\/\"><span data-contrast=\"none\">contact the Library &amp; IT desk<\/span><\/a><span data-contrast=\"none\"> for assistance.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The guides below can be followed to set up and configure MFA for your account if it has been enabled for you. If you do not have MFA access on your Trinity account, please request it <\/span><a href=\"https:\/\/requestmfa.trincoll.edu\/\"><span data-contrast=\"none\">here<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/support.office.com\/en-us\/article\/set-up-2-step-verification-for-office-365-ace1d096-61e5-449b-a875-58eb3d74de14\"><span data-contrast=\"none\">Set up 2-step verification for Office 365<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/docs.microsoft.com\/en-us\/azure\/active-directory\/user-help\/security-info-setup-signin\"><span data-contrast=\"none\">Setting up Security Info on Sign-in Prompt<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=uWbkLuI4g30\"><span data-contrast=\"none\">Setting up Security Info Upon Login<\/span><\/a><span data-contrast=\"none\"> (Video Guide)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/docs.microsoft.com\/en-us\/azure\/active-directory\/user-help\/multi-factor-authentication-end-user-manage-settings\"><span data-contrast=\"none\">Change Your MFA Settings<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/support.microsoft.com\/en-us\/account-billing\/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944\"><span data-contrast=\"none\">Outlook Application Generate App Password Setup<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/mysignins.microsoft.com\/\"><span data-contrast=\"none\">Microsoft My <\/span><\/a><a href=\"https:\/\/myaccount.microsoft.com\/\"><span data-contrast=\"none\">Account<\/span><\/a><span data-contrast=\"none\"> (View Your Account)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=jJue_mGwWB8\"><span data-contrast=\"none\">Microsoft My Account<\/span><\/a><span data-contrast=\"none\"> (Video Guide)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=k0oiKQK3LjQ\"><span data-contrast=\"none\">Microsoft Manage Security Information<\/span><\/a><span data-contrast=\"none\"> (Video Guide)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=jTwtosQkn6I&amp;t=2s\"><span data-contrast=\"none\">Set up Authenticator on a new phone<\/span><\/a><span data-contrast=\"none\"> (Video Guide)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/docs.microsoft.com\/en-us\/azure\/active-directory\/user-help\/multi-factor-authentication-end-user-troubleshoot\"><span data-contrast=\"none\">Other Common Problems With Microsoft Multifactor Authentication<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">You can also set up MFA on your own personal accounts.\u00a0 Which the college recommends. <\/span><a href=\"https:\/\/www.google.com\/landing\/2step\/\"><span data-contrast=\"none\">Google<\/span><\/a><span data-contrast=\"none\">, <\/span><a href=\"https:\/\/support.apple.com\/en-us\/HT204915\"><span data-contrast=\"none\">Apple<\/span><\/a><span data-contrast=\"none\">, <\/span><a href=\"https:\/\/support.microsoft.com\/en-us\/help\/12408\/microsoft-account-how-to-use-two-step-verification\"><span data-contrast=\"none\">Microsoft<\/span><\/a><span data-contrast=\"none\">, and a host of other companies all support MFA. You can find a list of websites that offer MFA by visiting <\/span><a href=\"https:\/\/twofactorauth.org\/\"><span data-contrast=\"none\">here<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do I Need to Enroll in MFA at Trinity?\u00a0 All Trinity faculty, staff, and students are required to set up MFA for their Trinity-provided account.\u00a0 All other members of the Trinity community with access to online Trinity resources are strongly encouraged to enroll in MFA at Trinity to protect their data. If you would like [&hellip;]<\/p>\n","protected":false},"author":336,"featured_media":0,"parent":2110,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3428","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v25.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MFA FAQ&#039;s - Library &amp; Information Technology Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.trincoll.edu\/lits\/technology\/security\/identity-access-management-program\/multi-factor-authentication\/mfa-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MFA FAQ&#039;s\" \/>\n<meta property=\"og:description\" content=\"Do I Need to Enroll in MFA at Trinity?\u00a0 All Trinity faculty, staff, and students are required to set up MFA for their Trinity-provided account.\u00a0 All other members of the Trinity community with access to online Trinity resources are strongly encouraged to enroll in MFA at Trinity to protect their data. 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