{"id":1630,"date":"2020-10-18T11:46:36","date_gmt":"2020-10-18T15:46:36","guid":{"rendered":"https:\/\/www.trincoll.edu\/lits\/help-support\/quick-tips\/"},"modified":"2025-08-08T12:42:33","modified_gmt":"2025-08-08T16:42:33","slug":"quick-tips","status":"publish","type":"page","link":"https:\/\/www.trincoll.edu\/lits\/technology\/quick-tips\/","title":{"rendered":"Quick Tips &amp; Resources"},"content":{"rendered":"<h3>Jump to<\/h3>\n<table style=\"width: 100%;border-collapse: collapse;border-top: 1px solid #bab7b3\">\n<tbody>\n<tr>\n<td style=\"width: 20%\"><a href=\"#gettingonline\">Getting Online<\/a><\/td>\n<td style=\"width: 20%\"><a href=\"#accounts\">Accounts &amp; Logins<\/a><\/td>\n<td style=\"width: 20%\"><a href=\"#msoffice\">Microsoft Office 365<\/a><\/td>\n<td style=\"width: 20%\"><a href=\"#oss\">Other Supported Software<\/a><\/td>\n<td style=\"width: 20%\"><a href=\"#library\">Library &amp; Research Support<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 20%\"><a href=\"#printing\">Public Printing<\/a><\/td>\n<td style=\"width: 20%\"><a href=\"#ids\">ID Cards<\/a><\/td>\n<td style=\"width: 20%\"><a href=\"#remote\">Remote Learning &amp; Working<\/a><\/td>\n<td style=\"width: 20%\"><a href=\"#devices\">Computer &amp; Device Support<\/a><\/td>\n<td style=\"width: 20%\"><a href=\"#help\">Getting Help<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a name=\"gettingonline\"><\/a><\/p>\n<h4>Getting Online<\/h4>\n<ul>\n<li>\n<h5 class=\"ms-rteElement-H5\">WIFI NETWORK FOR COMPUTER\/PHONE: EDUROAM<\/h5>\n<ul>\n<li>Identity: username@trincoll.edu<\/li>\n<li>Password: Your Trinity Account Password<\/li>\n<li>Have a Chromebook?\u00a0<a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/tech-support\/network\/eduroam\/\">Follow these eduroam instructions<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div>\n<ul>\n<li>\n<h5 class=\"ms-rteElement-H5\">WIFI FOR GAMING AND OTHER DEVICES: TRIN_IOT<\/h5>\n<ul>\n<li>Network: Trin_IoT (Trinity Internet of Things)<\/li>\n<li><strong>NOTE<\/strong> Personal <strong>routers, wireless bridges<\/strong>, and <strong>personal wireless printers<\/strong> are <em>not supported on our network<\/em>.<\/li>\n<li>Connecting without any registration will provide you with Internet access (most TVs, gaming and streaming devices only require Internet access)<\/li>\n<li>If your device is <strong>required to be on the same network as your laptop and\/or phone<\/strong>, you will need to register its MAC address\n<ul>\n<li>Go to<a href=\"http:\/\/mydevices.trincoll.edu\/\"> mydevices.trincoll.edu<\/a> from a computer or phone, select &#8220;Add a Device,&#8221; and follow the instructions<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<ul>\n<li>\n<h5 class=\"ms-rteElement-H5\">WIRED ETHERNET CONNECTION<\/h5>\n<ul>\n<li>Devices that only have a single Ethernet (wired) connection (no wireless option) can connect to the wired network<\/li>\n<li>Connect an Ethernet cable from your device to an Ethernet jack to setup the wired connection\u00a0<a name=\"accounts\"><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"ms-rteElement-H3\">Accounts &amp; Logins<\/h4>\n<ul>\n<li>\n<h5>CHANGING &amp; RESETTING YOUR PASSWORD<\/h5>\n<ul>\n<li><a href=\"http:\/\/password.trincoll.edu\/\">Change your current password<\/a><\/li>\n<li><a href=\"https:\/\/internet3.trincoll.edu\/PasswordReset\/\">Reset your password<\/a>\u00a0if you&#8217;ve forgotten it<\/li>\n<li>Can&#8217;t connect to wifi after a password reset?\u00a0<a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/tech-support\/network\/eduroam\/\">Update your eduroam settings<\/a><\/li>\n<\/ul>\n<\/li>\n<li>\n<h5>SECURE ACCOUNT WITH MULTI-FACTOR AUTHENTICATION<\/h5>\n<ul>\n<li>Please use a <strong>computer<\/strong> to initially setup MFA (not a phone, etc.).<\/li>\n<li>Please setup your devices with the MS Authenticator App, text messaging an alternate email address.<\/li>\n<li>Please also include a second phone number in the instance your phone is damaged\/lost.<\/li>\n<li>Change or update your settings by going to <a href=\"http:\/\/aka.ms\/mysecurityinfo\">http:\/\/aka.ms\/mysecurityinfo<\/a>.<\/li>\n<\/ul>\n<\/li>\n<li class=\"ms-rteElement-H5\">\n<h5>TRINITY ONLINE SERVICES<\/h5>\n<ul>\n<li><a href=\"http:\/\/my.trincoll.edu\/\">my.trincoll.edu<\/a> (Trinity portal &#8211; login as username@trincoll.edu)<\/li>\n<li><a href=\"https:\/\/outlook.office365.com\/\">outlook.office365.com<\/a>\u00a0(Trinity email &#8211; login as username@trincoll.edu)<\/li>\n<li><a href=\"https:\/\/moodle.trincoll.edu\/\">moodle.trincoll.edu<\/a>\u00a0(course management software &#8211; login as username@trincoll.edu)<\/li>\n<li><a href=\"http:\/\/tconline.trincoll.edu\/\">TCOnline.trincoll.edu\u00a0<\/a>(classes and registration -login as username@trincoll.edu)<\/li>\n<li><a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/tech-support\/printing\/publicprint\/\">Bantam Print<\/a> (public printing -login as username)<\/li>\n<li><a href=\"https:\/\/trincoll-primo.hosted.exlibrisgroup.com\/primo-explore\/account?vid=CTWTC\">Trinity Library Account<\/a> (renew books or materials borrowed &#8211; login as username@trincoll.edu)<\/li>\n<li><a href=\"https:\/\/trincoll.hosts.atlas-sys.com\/illiad\/\">Interlibrary Loan Account<\/a>\u00a0(login to Illiad to manage Interlibrary loan items &#8211; login as username)<\/li>\n<li><a href=\"https:\/\/www.trincoll.edu\/student-accounts\/tuition-and-fees\/nelnet-campus-commerce-information\/\">Nelnet Campus Commerce<\/a>\u00a0(managed by Student Accounts for E-billing)<\/li>\n<li><a href=\"https:\/\/trincoll.joinhandshake.com\/login\">Handshake<\/a>\u00a0(managed by Career Development for on campus jobs, internships and post graduation employment)<\/li>\n<li><a href=\"https:\/\/www.gallagherstudent.com\/students\/user-login.php?idField=1044\">Gallagher Student Health Login<\/a> (managed by Student Accounts for Health Insurance Plans\/Waivers &#8211; login as firstname.lastname@trincoll.edu)<a name=\"msoffice\"><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>Microsoft Office 365<\/h4>\n<ul>\n<li>\n<h5 class=\"ms-rteElement-H5\">FREE MICROSOFT OFFICE SOFTWARE AND ONEDRIVE<\/h5>\n<ul>\n<li>Login as username@trincoll.edu at <a href=\"https:\/\/portal.office.com\/\">portal.office.com<\/a><\/li>\n<li>Note on the license: you will lose access after you graduate or withdraw from Trinity.<\/li>\n<li><a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/software\/office365\/\">More info on Microsoft Office<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div>\n<ul>\n<li>\n<h5 class=\"ms-rteElement-H5\">CONFIGURING TRINITY COLLEGE EMAIL ON A MOBILE DEVICE<\/h5>\n<ul>\n<li>Username: username@trincoll.edu<\/li>\n<li>Exchange Server: outlook.office365.com<\/li>\n<li><a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/tech-support\/email\/emailsettings\/\">More settings information<\/a><\/li>\n<\/ul>\n<\/li>\n<li>\n<h5 class=\"ms-rteElement-H5\">SHARING FILES &#8211; ONEDRIVE<\/h5>\n<ul>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07?ui=en-us&amp;rs=en-us&amp;ad=us\">Share OneDrive files and folders<\/a><\/li>\n<li><a href=\"https:\/\/edtech.domains.trincoll.edu\/using-microsoft-onedrive-for-shared-documents\/\">Using Microsoft OneDrive for Shared Documents<\/a> (Trinity guide)<\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/create-a-file-request-f54aa7f8-2589-4421-b351-d415fc3b83af?ui=en-us&amp;rs=en-us&amp;ad=us\">Allow others to upload files to your OneDrive by creating a File Request<\/a><\/li>\n<li><a href=\"https:\/\/support.office.com\/en-us\/onedrive\">OneDrive Help and Learning<\/a><\/li>\n<\/ul>\n<\/li>\n<li>\n<h5 class=\"ms-rteElement-H5\">MICROSOFT TEAMS<\/h5>\n<ul>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/microsoft-teams-basics-6d5f52e6-5306-4096-ac24-c3082b79eaf0\">Share files, etc. with a group of people<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/chat-f3a917cb-1a83-42b2-a097-0678298703bb\">Chat with an individual or a group of people<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/meetings-1f8862a1-48f2-4869-863d-564123343d38\">Meetings provides online audio, video and screen sharing<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/calls-and-devices-4d96653e-6176-4978-98ab-2c19df137e43\">Office Phones: Answer calls from your computer or other personal device<\/a><a name=\"oss\"><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>Other Supported Software<\/h4>\n<div>\n<ul>\n<li>\n<h5 class=\"ms-rteElement-H5\">FREE VIRTUAL SOFTWARE<\/h5>\n<ul>\n<li><a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/software\/windows-virtual-desktop-software\/\">Windows Virtual Desktop<\/a>\u00a0&#8211; run lab software remotely<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li style=\"list-style-type: none\"><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div>\n<ul>\n<li>\n<h5 class=\"ms-rteElement-H5\">ZOOM<\/h5>\n<ul>\n<li>Be sure you are <a href=\"https:\/\/edtech.domains.trincoll.edu\/confirming-you-are-logged-in-to-the-trinity-license\/\">using Trinity&#8217;s Pro version of Zoom, not the free version<\/a>. Select <strong>SSO<\/strong>\u00a0as your login option,\u00a0<strong>trincoll<\/strong>\u00a0for the company domain, and you&#8217;ll then be prompted for your Trinity credentials.<\/li>\n<li><a href=\"https:\/\/edtech.domains.trincoll.edu\/zoom\/#gettingstarted\">More info and links to download Zoom<\/a><\/li>\n<li><a href=\"https:\/\/edtech.domains.trincoll.edu\/quick-start-guide-for-zoom-participants\/\">Quick start guide for Zoom participants<\/a><a name=\"library\"><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div>\n<h4 class=\"ms-rteElement-H3\">Library &amp; Research Support<\/h4>\n<\/div>\n<div>\n<ul>\n<li><a href=\"https:\/\/www.trincoll.edu\/lits\/\">Search our library collection and request a book for pickup<\/a><\/li>\n<li><a href=\"https:\/\/courseguides.trincoll.edu\/az.php\">Access library research databases<\/a><\/li>\n<li><a href=\"http:\/\/libcal.trincoll.edu\/appointments\">Make an appointment with a research librarian<\/a><\/li>\n<li><a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=aqDNptlSckauH_b5yfFON4UT2TUNZM9LgyYFL0Ej_0VUNkZQNlNRRVBNRlE4QlEwOVFXSTdPNUI2UC4u\">Request a library purchase<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div>\n<ul>\n<li>\n<h5>OFF-CAMPUS LIBRARY ACCESS<\/h5>\n<ul>\n<li>Start your search from the LITS home homepage, <a href=\"http:\/\/www.trincoll.edu\/lits\">trincoll.edu\/LITS<\/a><\/li>\n<li>When you click on a link from within the LITS website, <a href=\"https:\/\/courseguides.trincoll.edu\/az.php\">database list<\/a>, or <a href=\"http:\/\/courseguides.trincoll.edu\/\">research guides<\/a>, you will be prompted to log in with your Trinity credentials.<a name=\"printing\"><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 class=\"ms-rteElement-H3\">Public Printing<\/h4>\n<div>\n<ul>\n<li>Login to <a href=\"https:\/\/bantamprint.trincoll.edu\"><strong>https:\/\/bantamprint.trincoll.edu<\/strong><\/a> and you&#8217;ll be able to print pdfs or images to any public printer or <a href=\"https:\/\/bantamprint.trincoll.edu:9164\/setup\">download the app<\/a> (will allow you to print legal sized and 11&#215;17 paper size as well).<\/li>\n<li>When prompted login with your <strong>username only<\/strong> (no @trincoll) and Trinity password<\/li>\n<li>You will receive\u00a0<strong>$30<\/strong>\u00a0of free printing at the beginning of every semester.<\/li>\n<li>Black and white printing letter-sized paper is\u00a0<strong>$.05\/page<\/strong>, while color is\u00a0<strong>$.15\/page<\/strong>. Legal-sized and 11&#215;17 paper options also available at Canon copier\/printer stations.<\/li>\n<li>Get more details from the\u00a0<a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/tech-support\/printing\/publicprint\/\">Public Printing Guide<\/a>.<a name=\"ids\"><\/a><\/li>\n<\/ul>\n<\/div>\n<h4 class=\"ms-rteElement-H3\">ID Cards<\/h4>\n<div>\n<ul>\n<li><a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/tech-support\/ids-locks\/howtouselocks\/\">How to use the campus locks<\/a>\u00a0(and update your ID Card on a HotSpot)<\/li>\n<li><a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/tech-support\/ids-locks\/bantam-id-card\/\">Bantam Bucks debit system<\/a><\/li>\n<li><a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/tech-support\/ids-locks\/lost\/\">ID lost<\/a>\u00a0or stopped working? Please call the IS Desk for an in-person appointment to get a replacement, or a loaner card if the ID card office is closed.<\/li>\n<li>Replacement of lost IDs are $20 in Bantam Bucks.<\/li>\n<li>Turned 21? Please\u00a0<a href=\"https:\/\/trincoll.haloitsm.com\">create a ticket<\/a>\u00a0to request your 21+ ID in-person appointment. If you&#8217;d like to replace the photo on your ID, you will upload a picture to this ticket (we are not doing in-person picture taking at this time).<a name=\"remote\"><\/a><\/li>\n<\/ul>\n<h4>Remote Learning &amp; Working<\/h4>\n<ul>\n<li><a href=\"https:\/\/edtech.domains.trincoll.edu\/tools-how-to\/\">Teaching and Learning Tools for Faculty<\/a><\/li>\n<li>For Students: Remote <a href=\"https:\/\/edtech.domains.trincoll.edu\/a-students-guide-to-remote-learning\/\">Learning<\/a> and <a href=\"https:\/\/courseguides.trincoll.edu\/offcampusaccess\">Research<\/a> guides<\/li>\n<li><a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/quick-tips\/staff-guide-to-working-remotely\/\">Staff Guide to Working Remotely<\/a><a name=\"devices\"><\/a><\/li>\n<\/ul>\n<\/div>\n<h4 class=\"ms-rteElement-H3\">Computer &amp; Device Support<\/h4>\n<div>\n<ul>\n<li><a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/quick-tips\/purchasing\/\">Personal computer recommendations<\/a><\/li>\n<li><a href=\"https:\/\/www.trincoll.edu\/lits\/technology\/software\/\">IT training<\/a> and online help guides<a name=\"help\"><\/a><\/li>\n<\/ul>\n<\/div>\n<h4 class=\"ms-rteElement-H3\">Getting Help<\/h4>\n<div>\n<ul>\n<li>\n<h5>GENERAL HELP &#8211; LIBRARY AND INFORMATION TECHNOLOGY DESK<\/h5>\n<ul>\n<li><strong>Phone<\/strong>: 860-297-2007<\/li>\n<li><strong>Email<\/strong>: <a href=\"mailto:helpdesk@trincoll.edu\">helpdesk@trincoll.edu<\/a><\/li>\n<li><strong>Submit a help request<\/strong>: <a href=\"https:\/\/trincoll.haloitsm.com\/portal\">trincoll.haloitsm.com\/portal<\/a> (on the login screen, click the button \u201cLogin with your Trinity Account\u201d)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li>\n<h5 class=\"ms-rteElement-H5\">CONTACT STAS &#8211; <a href=\"https:\/\/www.trincoll.edu\/lits\/about\/people\/student-technology-assistants\/\">STUDENT TECHNOLOGY ASSISTANTS<\/a><\/h5>\n<ul>\n<li><strong>Phone:<\/strong>\u00a0860-297-2589<\/li>\n<li><strong>Email<\/strong>: <a href=\"mailto:sta-help@trincoll.edu\">sta-help@trincoll.edu<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li>\n<h5 class=\"ms-rteElement-H5\">MAKE AN APPOINTMENT WITH RESEARCH LIBRARIAN<\/h5>\n<ul>\n<li>\n<p class=\"ms-rteElement-P\"><a href=\"http:\/\/librarian.trincoll.edu\">Make an appointment through the library scheduler<\/a><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<h5 class=\"ms-rteElement-H5\">REQUEST DISABILITY ACCOMMODATIONS &#8211; ACADEMIC AND STUDENT LIFE<\/h5>\n<ul>\n<li><a href=\"https:\/\/sierra.accessiblelearning.com\/TrinColl\">sierra.accessiblelearning.com\/TrinColl<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Jump to Getting Online Accounts &amp; Logins Microsoft Office 365 Other Supported Software Library &amp; Research Support Public Printing ID Cards Remote Learning &amp; Working Computer &amp; Device Support Getting Help Getting Online WIFI NETWORK FOR COMPUTER\/PHONE: EDUROAM Identity: username@trincoll.edu Password: Your Trinity Account Password Have a Chromebook?\u00a0Follow these eduroam instructions WIFI FOR GAMING AND [&hellip;]<\/p>\n","protected":false},"author":161,"featured_media":0,"parent":150,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1630","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v25.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quick Tips &amp; 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