Interlibrary Loan Information

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To access your Interlibrary Loan Account please click here.

Frequently Asked Questions:

What is ILL and ILLiad?

Materials not owned by us might be obtained from other libraries through a process called Interlibrary Loan (ILL).  ILLiad is the system we use to to process these requests.

This service usually works great for journal articles and commonly held books.  Rare books, theses and dissertations, and audiovisual formats are unlikely to be lent to us.  You can submit these type requests, but do not expect a This service usually works great for journal articles and commonly held books.  Rare books, theses and dissertations, and audiovisual formats are unlikely to be lent to us.  You can submit these type requests, but do not expect a positive response.  We do not accept textbook requests through ILL. 

How do I logon to ILLiad?

Access is automatically provided to all current Trinity students and employees using your regular Trinity username and password. College retirees should contact the Access Services staff at to create or reactivate your account.

Is entering my password safe here?

No one will see your Trinity password, not even the library staff.

What is the difference between CTW and ILL requests?

Books, videos, and sound recordings held by a member of our CTW Consortium (Connecticut College, Trinity College, and Wesleyan University) should be requested directly from them via the Library Catalog or WorldCat. These items will arrive quicker and you can keep them for the same loan periods as though we owned them ourselves. Everything else should be requested via ILLiad.

How do I request something via ILLiad?

  • Ways you can submit a request:
    1. Search for the item in WorldCat. If it is not held by a CTW library, chose "Request item through Interlibrary Loan". This will link you into ILLiad and prepopulate the request form with the correct citation.
    2. Search for the item in one of our article databases. If you see our "Get It" button, click it to see if you already have electronic access to the article within Journal Finder. If not, click on the ILL link in this window to get a prepopulated request form in ILLiad.
    3. Use one of the blank request forms available after you logon to your ILLiad account.

How long will it take to get something? How will I know it is here?

Timing ranges from one day for some electronic articles to a few weeks for harder to find books. Just because you can identify something does not always mean we can find a library willing to lend it to us! So be sure to plan ahead to give yourself enough time.

The average turnaround time for article requests is currently 4 days and book requests 9 days.

You will be notified by email when your item has arrived, whether it's online in your ILLiad account or ready for pickup at the Library's circulation desk.

What happens if I return something late?

Borrowing periods for things loaned to us by other libraries are set by the owning libraries, not Trinity. And you can often expect to need to return them to us in within 30 days with no flexibility unless they tell us upfront that a loan "renewal" is possible. You will be able to see this on the item's record in ILLiad.

To help you manage your returns, we will email you a courtesy notice a few days before the item is due back, followed by an overdue notice at 1 and 8 days. But once any item is overdue all library privileges will be suspended until the item is returned. Materials not returned within 40 days will incur a $20 overdue fine and the borrower billed for the replacement cost of the item.

Borrowers who have failed to return items in a timely manner may have future borrowing privileges limited to one active request at a time.

What Web browser should I use?

We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILLiad only from your personal computer or an otherwise secure workstation.
  • When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Who do I contact if I have problems with or questions about ILLiad?

Questions or problems? Contact our ILL staff at 860-297-2247 or e-mail them at