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Help with a computing problem is never far away.
The Campus Life Line is 297-TRIN or 297-8746.
It is the
place to call to report problems with Trinity's network, college-owned computer equipment,
including Media Technology Services projection equipment, the telephone system, as well as
reporting problems with networking student-owned computers in the dorms or
access
from off-campus. From this number, you will be prompted to enter more information to
expedite service. Please have any information related to the problem handy, which
may include: model of the computer with a problem, symptoms of the problem including specific
error messages that are displayed, the best way to contact you and when if further
information is needed, etc.
This Handbook will explain quite a bit about getting your Windows
XP Pro or Mac computer up on the network in the
dorms, or
accessing online resources from off-campus. The process begins with the
Help Desk
located on level B of the Library and Information Technology Center, at the bottom of the grand staircase, which can provide documentation on how to get on-line. They also can tell you how to get your own copy of
Microsoft
Office and McAfee VirusScan for Windows or
McAfee VirusScan for Macintosh. For
students living in dorms, Ethernet cables can be bought at the Trinity College Bookstore
located in Mather Hall. Once you've
obtained the hardware and software, you can bring yourself up on the network. If you
experience any difficulties getting your computer on-line, call extension 8746. You
may also call the Help Desk at their direct line at extension 2007.
Help Desk hours are listed on the main page of the Computing
Center's web site:
http://www.trincoll.edu/RaetherCtr/ComputingCenter/.
If you are interested in working for the
Help Desk,
please fill out the
online job application found on the Help Desk's web page at
http://www.trincoll.edu/RaetherCtr/ComputingCenter/Students/studentresources.htm.
Help Desk Consultants function as a first-line
technical support for students who have
problems with computer applications. They are also eager to help other students learn more about
the College's hardware platforms and supported software packages. You can call them at x2007,
visit them on the B floor of LITC, or e-mail them at consultants@trincoll.edu.
Consultants can also provide assistance for
problems with Active
Directory accounts, which are needed to access the several online resources at
Trinity. Among the them are electronic mail,
Blackboard,
TCOnline, and the
campus Portal.
Help Desk staff will not, however, help with programming assignments
(other than ensure that the software is running properly), recover personal papers or other
data from a crashed disk (that
is why backing up files is ESSENTIAL!). We also do not support any
hardware/physical damage to your computer. Although we are more than happy
to try and determine the problem, we ARE NOT authorized to service machines that
call for the installation or repair of personal hardware equipment.
The offices for the Academic Computing
Instructional Technologists are located
on the A floor of the Library and Information Technology
Center. They're there to help with any issues with specialized academic
software used in classes and for research and special
projects that incorporate technology into the classroom. Feel free
to stop by.
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