Hardware Problems: Reporting and Status

Problems Around Campus: x2100

297-2100 is the Help Desk, the Computing Center's main troubleshooting number for faculty and staff. You can report any hardware problems at this number, including

• Windows, Mac or printer problems
• problems with email, and all Standard Configuration software programs used by the campus
• account or access problems to campus systems
• telephone or telecommunications problems 

Help Desk hours are listed on the main page of the Computing Center's web site: http://www.trincoll.edu/RaetherCtr/ComputingCenter/.

Please bear in mind as well that there is almost always a backlog of service requests at the Computing Center. Careful attention is given to prioritizing work requests.

Reporting Problems in the Public Facilities

If you have a problem in one of the public computing facilities on campus, please note in detail any error messages given or get as complete a description of the problem as possible, and contact the Help Desk either in person on the B level of the LITC at the bottom of the grand staircase, or call the Help Desk at x2100.

Reporting Problems in Projection Classrooms

Problems with the instructor's machine or with the data projector in any of the equipped classrooms is a serious problem. Please escalate these problems immediately to the Classroom Emergency Line at x4000.

Downtime Notification

The shared systems (fileservers) are "backed up" in the wee hours, and users are generally not disturbed. As a matter of course, scheduled downtimes are placed into the system welcome messages, which are automatically presented at login, beginning one week in advance (when possible). Other downtimes for the shared systems are posted on-line on Trinity Exchange, on the Technology News and Alerts Page, via electronic mail, or via voice mail with as much lead time as possible.

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