|
|
|
|
IntroductionTrinity College provides its faculty with a broad array of instructional technologies. This Handbook provides an overview of these resources, along with related policies and procedures. The primary mission of the Academic Computing department is to enrich these resources, and to assist faculty in understanding and implementing them in class. Only the faculty member can determine when and how these advanced instructional technologies can be used in ways that truly enhance the quality of instruction on campus. We in Academic Computing stand ready to assist...and encourage! The campus Media Technology Services department also reports within the Computing Center, and is discussed below. The Computing CenterThe Trinity College Computing Center is located in the Library and Information and Technology Center (LITC). In charge of all aspects of the Computing Center's operation is Dr. John Langeland, Director of Information Technology (x2525). His staff is divided into three groups; Information Systems, Development and Reporting, and Planning and Operations. Information Systems supports the networking and systems used for the academic and business functions of the College. The Systems and Networking group and the Administrative Data Systems group comprise Information Systems. Information Systems maintains the College's central databases, including those for the Registrar, Human Resources, the Business Office, and attends to Trinity's extensive collection of networked servers and hosts. They also maintain the infrastructure upon which computing and telecommunications at Trinity are dependent. Development and Reporting maintains all of the home-grown systems the College maintains, including Trinity Exchange, and the online advising module. They also are responsible for reporting and analysis systems used on campus, such as Cognos. Planning and Operations provides direct client support for all members of the campus community. Distributed Computing, Administrative Services, Media Technology Services, and Academic Computing comprise the Planning and Operations group. Planning and Operations also maintains the Help Desk, extension 2100 for faculty and staff, and 2007 for students. The Academic Computing department which is within this group provides support for computing and advanced technologies that relate directly to the academic mission of the College. This includes specialized software support for classes and public computing facilities. Many of the services described in this document are provided by Academic Computing. In general, support for faculty software related to teaching and research comes from Academic Computing. Help with hardware when things break, and standard software on the campus (such as e-mail and word processing programs) comes from Distributed Computing and the Help Desk. Faculty require help from Administrative Services when access to student records or departmental budgets is needed. Academic Computing PersonnelAcademic Computing consists of four people: Jean-Pierre Haeberly, who is the Director of Academic Computing; Scott Vanek, David Tatem, and Mike Williams, who are Resource Specialists. A word about Resource SpecialistsFaculty members should take special note of the Resource Specialists associated with their departments. Resource Specialists specialize by department, so that they can develop a familiarity with the special needs of individual disciplines. Their function is to help equip faculty with the tools and training needed to successfully apply computing technology to teaching. They can tell you about the resources you can tap and options that are available. They are equally happy to help a novice get their feet wet, or approach technical challenges with technological crusaders. The Resource Specialists are first and foremost a resource for faculty - for you! If you're unsure of which Resource Specialist covers you area, call Jean-Pierre Haeberly at x2475. Questions or problems concerning "core" desktop service - services that are used in all areas of the campus, administrative as well as academic - should be directed to the Help Desk, x2100 (see below). This includes repair and maintenance of desktop computers and departmental printers, and help with Microsoft Office and email. Who Does What?Mr. Scott Vanek became a member of Academic Computing in January of 2000. Most of his time is spent with faculty in the science and math departments. Scott's extension is 2109. (Scott.Vanek@trincoll.edu) Mr. David Tatem joined us in the summer of 1999. He is the primary contact person for faculty members in the Social Sciences (including History). Dave's extension is 2124. (David.Tatem@trincoll.edu) Mr. Mike Williams joined the staff of Academic Computing in the summer of 2000. He is the liaison to faculty in the Humanities, including those who work in foreign languages. His extension is 2096. (Mike.Williams@trincoll.edu) Dr. Jean-Pierre Haeberly is Director of Academic Computing. He became a member of Academic Computing in 2005. If you're an academic, and you're not sure who in the Center to call for help, he's a good place to start, at x2475. (JeanPierre.Haeberly@trincoll.edu) Distributed ComputingThe Computing Center's Distributed Computing department repairs and installs hardware and software and also manages the Help Desk for Students, Faculty and Staff. Distributed Computing staff
Francine Cosker (x2104) is the Assistant Director of Distributed Computing. Her group sets up, delivers and maintains all desktop computers on campus, maintains the computing labs, and manages the Help Desk for students, faculty, and staff. Angie Wolf (x2105) is the Director of Planning and Operations and oversees all services that interface directly with Students, Faculty and Staff. The Information Services department designs and maintains the College computing network, and maintains shared systems. Information Systems staff
Peter Sobering (x2108) is the Director of Information Systems. His group is responsible for maintenance of the campus computer network, including all dial-in services, and the network file and print servers. The Computing Center and its Main OfficeThe Computing Center's main office is in the B floor suite of the Library and Information Technology Center (LITC). The suite also houses mailboxes for the Computing Center staff. The Help DeskThe Help Desk provides support for students, faculty and staff on and off campus. It is staffed by a combination of student staff and full-time staff who work in Distributed Computing. Student SupportThe Help Desk is the focus for support of student-owned computers in the dorms, machines at home for students who live off-campus, and assisting students in the public labs in the LITC. Their hours are posted on the main page of the Computing Center: http://www.trincoll.edu/RaetherCtr/ComputingCenter. The help desk student staff oversee and maintain the facilities, and help anyone who asks. They are expected to know the common systems in the labs (printing, networking, etc.) They are not expected to have programming expertise (in C, Java, SAS, Mathematica, etc.), although some can be helpful in these areas. The Help Desk is located on the B level of the library, at the base of the grand staircase, and they can be reached through the student campus TRIN line (x8746) or their direct number is 2007. Mr. Jason Luis in Distributed Computing manages the help desk student staff. His extension is 4265. (Jason.Luis@trincoll.edu) Faculty and Staff SupportExtension 2100 is the Computing Center Help Desk line for faculty and staff. The Help Desk provides support for all core desktop computing services on campus. When your computer won't boot, when the printer is sending out endless reams of blank pages, or if you have a question about an Office application, call extension 2100. A special note: Because of the erratic volume of traffic through the Help Desk, you will sometimes be forwarded to voice mail. Please leave voice mail! The Help Desk is very good about clearing out the voice mailbox frequently, and they cannot help until they know you have a problem. This is much faster and more reliable than calling sporadically until a person happens to be available when the phone rings. You should receive an email notification when a ticket has been entered with your request, with a ticket number, and again when the ticket is resolved and closed. Please refer to this ticket number when you call to inquire about your request. Ms. Francine Cosker is the Manager of Distributed Computing, and she oversees the entire Help Desk operation for faculty, staff and students. Her extension is 2104. (Francine.Cosker@trincoll.edu) Media Technology ServicesThe Media Technology Services department provides a growing number of instructional technology resources, including the campus cable TV system (which includes foreign language programming), scanners, video and graphic digitizing, and traditional audio-visual resources (videotape equipment, overhead projectors, sound reproduction and recording equipment, etc.) MTS also maintains the data and video projectors that are installed in classrooms, and they can provide support for computer-based uses of this equipment as well. In addition, MTS can loan out a projector for occasional class use. Contact MTS for details. The Media Technology Services department maintains a web page at http://www.trincoll.edu/depts/av/. Please have a look. There you will find an excellent on-line resource describing the campus' technology-equipped classrooms. The Director of Media Technology Services is Mr. Phil Duffy (x2423, Phil.Duffy@trincoll.edu). He manages all aspects of service delivery, and is the best person to call with general questions. Mr. John Dlugosz, Mr. Richard Courchaine, and Mr. Ron Perkins (all at x2422) are our full-time technicians, and are eager to help as well. The College's library maintains a growing collection of media resources, including CD-ROMs, videotapes, and streaming media. Ms. Amy Harrell can help you, and her extension is 2193. Both the library's Media Services department, the Media Technology department , as well as the Blume Language Center are located in the Library and Information Technology Center on the 1st floor, south wing and provide excellent "one-stop-shopping" for all of your media needs. Trinity College Television - TCTVTrinity College Television - TCTV - began in the fall of 1995. The cable signal is available in all dorm rooms and most classrooms that are equipped with data/video projectors. In addition, the media services center in the library has viewing stations. Also, all dormitory lounges are equipped with TVs and cable. As originally conceived, Trinity College Television (TCTV) is intended to be used as an educational tool and to provide a form of entertainment for students. Since Fall 2001, AT&T (now Comcast) has supplied the cable television service for the Trinity College Campus. The Media Technology Services department provides several foreign language channels to supplement the language curricula of the Modern Languages Department, and enhance the cultural aspect of classes in many different fields of study. The campus cable TV system delivers a variety of programming. A list of channels can be found online. Trinity-originated channels (Ch. 81 and 82) - These channels are available for programming originating from on-campus. Examples of this type of use include the campus calendar of events, a Presidential address, a sporting event, a local interview or talk show, rebroadcast of lectures or performances from the Austin Arts Center and so forth. In addition, they can also be used to broadcast class materials to the dormitory lounges (and all other locations) on a preset schedule, so students can watch videotaped materials for class outside of class time. Foreign Language - A number of foreign language channels are provided. These are used in Modern Languages classes, and will help meet other needs as well. Channels assignments and programming are subject to change. Contact Media Technology Services with any questions, x2422. Back | Faculty Handbook of Computing Main Page | Next
|