Pegasystems is a leading provider of Customer Relationship Management solutions. Our solutions automate sales and service delivery and integrate an organization's disparate information systems. Our workflow automation software improves staff effectiveness, increases customer loyalty, and raises profitability for our customers.

Solutions Architects work within our Market Strategy and Delivery Department to define, design and implement our Application Templates for targeted industries. Solutions Architects work with existing and potential customers to determine and refine operational and systems needs. Candidates should be comfortable in business and technical realms to ensure that Application Templates add significant value to the Pegasystems product family and meet business, technical, regulatory and competitive requirements.

Requirements include:

• Demonstrates strong writing and editing skills
• Ability to understand the basics of systems architecture
• Ability to take a project from concept to delivery and manage deadlines and deliverables
• Has a professional demeanor, is able to address issues from the customers’ perspective

Client Consultants design and deliver consulting solutions to large organizations. They use their analytical skills, business knowledge, and product expertise to reengineer our customers' service operations. Client Consultants draw upon project management skills to design, document, and deliver systems according to our customer’s needs. They facilitate testing, training, and implementation of our expert-systems software solutions.

Requirements include:

• Ability to deliver outstanding written and verbal presentations
• Ability to document customer procedures and implementation options clearly
• Suggest alternative approaches to address customer issues with little preparation
• Ability to foster teamwork between the customer and Pegasystems

Software Services Consultants work in a team-oriented environment to provide first-line technical service for customer installation and system operational activities. They provide timely and responsive technical support for our clients, and are patient and understanding in sometimes trying circumstances.

Requirements include:

• Demonstrates strong predisposition to handling customer problems from initial call through resolution.

• Can design and implement innovative and value-added approaches to service delivery.
• Experience in supporting, installing or configuring multi-platform hardware/software, communications networks, or standalone systems.
• Able to analyze complex problems and provide workable solutions or alternatives.
• Detail and multi-task oriented.

Software Engineers are creative individuals able to effectively address the needs of multiple platforms and diverse client/server environments. General responsibilities include designing, implementing, delivering, and supporting sophisticated systems that are used in large organizations.

Requirements include:

• Solid programming knowledge in C or C++ on Unix or Windows NT; familiar with data structures, algorithms, and analysis and design techniques.
• Understands and quantifies the performance of design decisions.
• Has a professional demeanor, is able to address issues from the customers’ perspective.
• Able to describe the expected and actual behavior of the system in a concise manner.