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The Help Desk provides a number of services for students:
- Account Services including e-mail forwarding and special account requests
- Technical Consulting on connectivity issues, e-mail configuration, browser and authentications issues, standard software used in offices and labs, personal computing and security
- Walk-in Services are available for personal laptops on weekdays after 4:30pm and on weekends. Topics include troubleshooting networking connections, e-mail software, standard software including Microsoft Office, virus and spyware scan and removal.
- Software including Microsoft Office, Frontpage, virus protection software, and anti-spyware programs are available, and Ethernet hubs may be borrowed for the academic year.
- Scanning Services - Scanners are located on Level 1 of LITC, additionally a .pdf scanner is available on Level A
- Facilities Requests - We will put in work orders for issues related to access control or problems in your dormitory or dorm room.
More information on student resources is outlined in the Handbook of Student Computing.
Interested in working as a consultant? Please fill out an online job application form. For more information, please see our Job Descriptions.
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Contacting Us
You can reach us or get help in one of three ways (before calling, please have all of the information about your problem readily available, i.e. type of computer, the problem your experiencing, any error messages, etc)
Our hours are posted on the Overview and Hours section of the Computing Center's web site. | |