Core Desktop Service: Direct questions or problems to the Help Desk, x2100 (see the Overview section for hours). Core Desktop Services are used in all areas of the campus, administrative as well as academic, and include Hardware repair / maintenance for desktop computers and printers, and Software assistance with PeopleSoft, Microsoft Office, email, Blackboard, and Trinity Exchange…
Information on System-wide problems, scheduled outages, and viruses and hoaxes is available on the News and Alerts page. More information is available on the How We Communicate section of this web site.
Administrative Data Systems
Primary Support for the college’s Administrative Departments is provided by the Administrative Systems segment within the Information Technology organization. PeopleSoft enterprise software is the backbone application system used throughout the college’s Administrative Departments.
If you need computer support for Admissions, the Registrar’s Office, Graduate Studies, IDP, Residential Life, Student Accounts, International Programs, Athletics, Dean of Students, and administrative staff in the Academic departments call:
Support for the remaining administrative departments, including Human Resources, Payroll, Budgeting, Business Office, Facilities and Advancement can be obtained by calling:
The Applications Specialists work with Administrative Department staff to resolve questions or fix problems with administrative systems software and to identify and implement improvements to existing administrative systems and processes. Their role involves:
- Developing/implementing business and technical solutions.
- Working with other IT technical resources to assist with technical solutions.
- Interacting with interdepartmental organizations to prioritize requests and facilitate solutions.