How We'll Contact You
The Computing Center regularly communicates new services that are available, changes that are made to existing services, and general information to our community via the "News & Alerts" page on our web site, as well as in the Announcements section on Trinity Exchange. Typically, these postings include basic details and where to find more information if necessary.
The web site also has information on a variety of topics including help guides, documentation on Trinity-licensed software, and campus IT resources.
In the case of unexpected outages or service changes, we will contact affected clients or the entire Trinity community via e-mail or voice mail. If the issue affects a majority of the campus, we will also modify the Help Desk greeting (x2100 for faculty and staff and x2007 for students) with details so callers will get the latest news. Depending on the severity and duration of the incident, we will notify customers a minimum of every 4 hours with updates.
How To Contact Us
Faculty and Staff
If you have a question or general problem with your computer or the network, call the Help Desk at x2100 to report it. You should also call here to report problems with your phone or voice mail. (Use someone else's phone if necessary.) We will do what we can to help immediately, and send out a Technician if the problem cannot be solved over the phone.
If you have a general question that is not pressing, e-mail helpdesk@trincoll.edu. We monitor this mailbox daily and reply to messages within two business days.
Any questions about support for instruction or administrative applications can be directed a member of Academic Computing or Administrative Services. Please see our Staff Directory for contact information.
Students
Dormitory networking or other general question about your computer can be directed to x2007 for the student Help Desk. We can help with questions about computer maintenance including providing information about preventing and recovering from Viruses and SpyWare.
Less pressing problems can be directed to Consultants@trincoll.edu. The student staff read these messages regularly and will respond to you within four business days.