Frequently Asked Questions

What is E-Billing?

Electronic billing (e-billing) is a convenient and reliable alternative to sending paper bills.  An e-mail notification is sent to each student and authorized user when an e-bill is available for viewing. You can also authorize others to view the e-bill and make an online payment. Each authorized person  receives an e-mail notification when a new e-bill is generated if they provide a current e-mail address.

Can other people view  a student's E-bill and make payments?

Yes. A student register other individuals such as a parent, guardian, employer, or other third party as “Authorized User”  to be able to view their student account details and E-bill statements, and to make payments online. Any Authorized User will receive an email notification each time a new billing statement is available. We encourage students to register as an Authorized User any person who typically views and/or pays their term bills. Yes. A student register other individuals such as a parent, guardian, employer, or other third party as “Authorized User”  to be able to view their student account details and E-bill statements, and to make payments online. Any Authorized User will receive an email notification each time a new billing statement is available. We encourage students to register as an Authorized User any person who typically views and/or pays their term bills. A student can authorize up to 5 people to view their student account information and pay their bills.

How do I set up an authorized user (s)?
 Only a student can set up the authorized user.  They can do so by logging on to their portal and doing the following: go to Self Service, Student Center, LinktoTrinBillPay.  Once they have landed on their account page,  they will click the Authorize Payers option from the menu on the left  and follow the  Once set up, authorized payers will log on to the TrinBillPay  site directly by navigating to https//quickpayasp.com/trincoll/student_accounts/authorized.do and can view the account or pay bills online. 
 

Where can I go for further instructions regarding my E-billing statement?

Students can sign into their portal and click on   Self Service, Student  Center and follow the TrinBillPay  link to log on and access information. Please be sure your "pop-up" blocker is turned off on your computer before you try to make the link.  Parents and students can access a detailed guide to paying their Trinity College bill here.

When can I expect to receive my E-bill, and when is my payment due?

Students and authorized payers receive an e-mail notification when an e-bill is available to be viewed and paid. 

 

What happens if I do not pay on time because I did not open my electronic billing statement?

E-mail notifications are sent to students through their College e-mail account or to authorized users at the e-mail account provided at the time the user was added or changed on the system.
Please note that Trinity College is not responsible for e-mail accounts that are listed incorrectly, when an e-mail inbox is full, or for any other reason the e-mail has not been delivered. Students and authorized users are able to check the students' account online at any time on any day. We suggest that the account be checked periodically regardless of whether or not an e-mail has been received.
 

Can I receive a paper bill instead  of  an e-bill?

All enrolled students receive an electronic billing statements. If you want a paper copy of your bill, you can log in to your account on the Student Self-Service Center and navigate to the TrinBillPay site to download and print a copy. if you prefer to mail in your payment with a paper bill,  All enrolled students receive an electronic billing statements. If you want a paper copy of your bill, you can log in to your account on the Student Self-Service Center and navigate to the TrinBillPay site to download and print a copy. if you prefer to mail in your payment with a paper bill,  All enrolled students receive an electronic billing statements. If you want a paper copy of your bill, you can log in to your account on the Student Self-Service Center and navigate to the TrinBillPay site to download and print a copy. if you prefer to mail in your payment with a paper bill. 

What type of payments are accepted?

Trinity accepts cash, checks, money orders at the Student Accounts Office.  Echeck  or credit card payments (with a convenience fee of 2.75%) can be accepted from MasterCard, VISA, Discover and American Express and must be made through  credit card payments (with a convenience fee of 2.75%) can be accepted from MasterCard, VISA, Discover and American Express and must be made through TrinBillPay. Credit card payments cannot be accepted at the Student Accounts Office  or over the phone.

How do I make a payment?

Once you receive the email that your bill is ready for viewing , simply log in to TrinBillPay and click on the  "View Account" Once you receive the email that your bill is ready for viewing , simply log in to TrinBillPay and click on the  "View Account" Once you receive the email that your bill is ready for viewing , simply log in to TrinBillPay and click on the  "View Account"  tab to see your current billing statement or any other prior e-bill. The statement at the top of the list is the most current one. you then click on the "Make Payment" tab from the menu on the left and choose one of the payment option provided.

 What is e-check or ACH?

Trinity College allows students and authorized users to make payment with e-check through the TrinBillPay site. There is no service charge for making a payment with e-check. Payment with e-check will create an ACH transaction to your checking or savings account. A payments processed as an e-check without available funds or with a cancellation of funds will result in a $40.00 fee.

Can I use a debit card to pay my bill?

You can use any debit card with a Visa or MasterCard logo to pay you bill. However, it will be processed as a credit card and will incur a 2.75% convenience fee. Daily limits may prevent your card from being approved.

How do I verify that a payment has been received?

If your payment was made through TrinBillPay via an ACH, credit card, or installment plan payment, you can log into TrinBillPay and click on the View Account tab where you will be able to see you payment. For payments posted in real-time, you will be able to see this on the Account Status landing page.

 When is my Student Account and E-bill updated?

Your student account information is updated in real-time 24/7. As charges and payments/credits are posted to your account, you will see them right away on the Account Status landing page. The E-billing statements themselves are static and all payments and activity since the last E-bill will be reflected on the next billing statement.

 How do I log in to my E-bill account?

Each new student is assigned a student ID and e-mail account. Once these are assigned, the new student will need to log in to the Self-Service Center and follow the TrinBillPay link. Please note that the College e-mail is the official notification for e-bills. If you have trouble with your e-mail, please contact the ITS Help Desk at 860.297.2200. If you are having trouble logging in to the Self-Service Center, please contact SAO at 860.297.2028 for assistance. 

How do new students set up and access online billing and payment options?

Each new student is assigned a student ID and email account. Once these are assigned, the new student will need to log in to the Self Service Center and follow the TrinBillPay link. Please note that you college email is the official notification for e-bills. If you have trouble with your e-mail, please contact Help Desk at 860.297.2100. If you are having trouble logging in to TrinbillPay, please contact Student Accounts for assistance.

 Why is my Outside Scholarship  and or  Financial Aid not on my account?

  • Outside Scholarships:  The College does not consider outside scholarships a payment until the actual check is received and credited to your account. Outside scholarships and Third Party payments follow the same payment due dates as tuition payments except for those with specific requirements for billing after the add/drop period. You will need to make sure that they have the current due dates for your tuition. If payment is not expected by the due date, you will need to pay your account balance in full and can request a refund when the scholarship money is received and your student  account reflects a credit balance.
  • Federal Aid:  Federal financial aid cannot be credited to a student's account until after the student has started classes for the semester...
  • Institutional Aid:  Institutional aid will be released in conjunction with federal guidelines.
  • Private Loans:  Credited to student's accounts when funds are received by check or electronically from lender.
In addition to the reasons outlined above, financial aid may not be credited on your account because funds from a lender or scholarship company have not been received or because there are outstanding document or information requirements.

What is a Financial hold on my account?

Financial holds may be placed on accounts with overdue balances. Each billing cycle shows a due date for payment. If payment is not received by the due date, a financial hold and applicable late fees may be  placed on the student's account. Accounts with financial holds will have a restriction placed on transactions such as future registration activity, release of  official transcripts, and release of  grade mailers and diploma etc.

What is a SAB hold on my account?

A SAB hold is placed on accounts with overdue balances. Accounts with SAB holds will have a restriction placed on transactions such as official  and unofficial transcripts, viewing of lottery number and release of grade mailers

 Does Trinity College offer a payment plan?

Trinity College partners with Nelnet Business Solutions in offering a budgeted payment plan Through TrinBillPay to full time undergraduate students for the fall and spring terms. However, there are strict deadlines  for start up, payments, and changes made to the original plan amount. There is also an enrollment fee to participate in the plan. Any balance above the contracted amount for each term is due and payable to Trinity College in accordance with our published payment deadlines.

If my E-bill shows a zero balance  after pending financial aid, what do i do?

Follow up with Financial Aid to finalize your application and clear funds for disbursement to student accounts.

How do I request a refund for an overpayment on my account?

You can request a refund by visiting the Student Accounts Office or by e-mail at student-accounts@trincoll.edu.  Refund requests are processed after the add/drop period of each semester. Please note that the requester of the refund must be the payee. For instance, if the account is paid through a parent plus loan, the parent who took out the loan would need to be the one requesting the refund.  If you are a dependent student requesting a request, we must have written permission from the person paying your bill before we can release the refund check to you.